Legal Documentation

BrandContentWorks, registered at 59113, 12 Rue Roger Bouvry, Seclin, France, is committed to protecting the privacy and personal data of all visitors and clients. This Privacy Policy outlines how we collect, use, store, and protect your information in compliance with the European Union General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for your personal data is BrandContentWorks, located at 59113, 12 Rue Roger Bouvry, Seclin, France. For any privacy-related inquiries, contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal data: full name, email address, phone number, company name, billing information, IP address, browser type, and interaction data collected through cookies and analytics tools.

3. Purpose of Processing

Your data is processed for the following purposes: to deliver requested services, to communicate regarding projects and invoices, to send editorial newsletters (with explicit consent), to improve our website experience, and to comply with legal obligations.

4. Legal Basis

We process data based on: contractual necessity (Article 6(1)(b) GDPR), legitimate interest (Article 6(1)(f) GDPR), and explicit consent (Article 6(1)(a) GDPR) for marketing communications.

5. Data Retention

Personal data is retained for the duration necessary to fulfill the purposes for which it was collected, or as required by applicable law. Client data is retained for 5 years following the end of the commercial relationship.

6. Your Rights

Under GDPR, you have the right to access, rectify, erase, restrict processing, object to processing, and port your personal data. To exercise these rights, contact [email protected]. You also have the right to lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés).

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including encrypted storage and access controls.

These Terms of Service govern all engagements between BrandContentWorks, registered at 59113, 12 Rue Roger Bouvry, Seclin, France, and any client engaging our content creation and brand copywriting services. By engaging our services, you agree to the following terms.

1. Scope of Services

BrandContentWorks provides content creation, brand copywriting, editorial strategy, and related communications services. The specific scope, deliverables, and timeline for each engagement are defined in a written proposal or statement of work agreed upon by both parties.

2. Payment Terms

Invoices are due within 14 days of issue unless otherwise agreed in writing. A 50% deposit is required before work commences on projects exceeding €1,000. Late payments incur a 1.5% monthly interest charge. All prices are quoted in Euros (EUR) and are exclusive of applicable taxes.

3. Intellectual Property

Upon full payment, all deliverables created by BrandContentWorks are assigned to the client. BrandContentWorks retains the right to display completed work in portfolio materials unless explicitly restricted in writing. Pre-existing intellectual property and proprietary frameworks remain the property of BrandContentWorks.

4. Revisions

Each engagement includes two rounds of revisions at no additional cost. Additional revision rounds are billed at €120 per round. Revisions must be requested within 14 days of deliverable submission.

5. Confidentiality

BrandContentWorks treats all client information as confidential. We will not disclose proprietary business information, strategies, or unpublished content to third parties without explicit written consent.

6. Limitation of Liability

BrandContentWorks' total liability for any engagement shall not exceed the total fees paid for that specific engagement. We are not liable for indirect, consequential, or incidental damages.

7. Termination

Either party may terminate an engagement with 14 days' written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date. Deposits are non-refundable once work has commenced.

BrandContentWorks, operating from 59113, 12 Rue Roger Bouvry, Seclin, France, uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help us recognize your browser, remember your preferences, and improve site performance. Cookies do not contain personal data unless you have provided it directly.

2. Types of Cookies Used

Essential Cookies: Required for basic site functionality, including session management and security. These cannot be disabled.

Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We use privacy-respecting analytics that do not track individual users across sites.

Preference Cookies: Remember your settings, such as language preference and cookie consent choices, to provide a personalized experience.

3. Third-Party Cookies

We may use third-party services (such as Google Maps for location embeds) that set their own cookies. These services operate under their own privacy policies. We do not sell or share your data with advertising networks.

4. Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may impair site functionality. Our cookie consent banner allows you to accept or decline non-essential cookies at any time.

5. Cookie Consent

Upon your first visit, our cookie consent banner will request your permission to set non-essential cookies. Your choice is stored in your browser's local storage and will be remembered for subsequent visits. You may withdraw consent at any time by clearing your browser storage.

BrandContentWorks, located at 59113, 12 Rue Roger Bouvry, Seclin, France, is committed to fair and transparent refund practices. This policy outlines the conditions under which refunds may be issued for our content creation and brand copywriting services.

1. Deposit Policy

A 50% deposit is required before work commences on projects exceeding €1,000. This deposit is non-refundable once work has commenced, as it covers initial research, strategy development, and resource allocation.

2. Completed Work

Payment for completed and delivered work is non-refundable. Deliverables that meet the specifications outlined in the agreed statement of work are considered fulfilled upon delivery. If a deliverable does not meet the agreed specifications, we will revise it at no additional cost within the included revision rounds.

3. Cancellation Before Work Begins

If a project is cancelled before work has commenced, the full deposit will be refunded within 10 business days. Cancellations must be communicated in writing to [email protected].

4. Partial Refunds

If a project is terminated mid-engagement, a partial refund may be issued for work not yet completed, calculated proportionally based on the statement of work milestones. Completed milestones remain billable.

5. Dispute Resolution

If you are unsatisfied with our services, we encourage you to contact us directly at [email protected]. We will make reasonable efforts to resolve any dispute. Unresolved disputes may be submitted to the competent courts in Lille, France.

6. EU Consumer Rights

If you are a consumer within the European Union, you may have additional statutory rights under the Consumer Rights Directive (2011/83/EU). Nothing in this policy limits those rights. For cross-border disputes, the European Online Dispute Resolution platform is available at ec.europa.eu/odr.

7. Processing Time

Approved refunds will be processed within 10 business days and issued to the original payment method. Bank processing times may vary.